IT Service Management | Nexusguard Academy

This course specifies requirements to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

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Who should attend

ITSM Core team
IT service managers
Data Center Operations (DCO) Managers and Engineers
Service desk leaders and delivery
IT infrastructure managers

Prerequisite

A minimum of 6-Months experience in IT or security related background
Basic knowledge on IT systems and networks
Knowledge on IT, DCO and Helpdesk operations
Basic knowledge on Microsoft tools like MS word, excel, etc.

The Skills You’ll Gain

Management Framework

You will understand the requirements of initiating and establishing your ITSM

Service Delivery Processes

Understand the processes for delivering IT services

Service Support Processes

Understand the processes for supporting IT services

Implementation Approach

Learn the approach for implementing and improving ITSM and IT Services

Upon Completion

Upon completion of this course the student will be able to understand the importance of IT service management in an organization and have the necessary skills and methodologies needed to implement an ITMS that is compliant with the requirements of ISO 2000.

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Course Structure

These courses are aimed to bring awareness among the employees in the organization regarding the fundamentals of information security, IT operations and business continuity. These 2 day courses focuses on helping the student understand the best practices and implementation of ISO framework and bring that knowledge back to their organization.

Curriculum Module

1. Introduction to DDoS

2. Network Fundamentals

3. Introduction to Application Protection (Features, Portal Access, Mitigation Policies, Web Application Firewall)

4. Introduction to Origin & Clean Pipe Protection (Portal Access, Mitigation Policies)

5. Introduction to DNS Protection (Portal Access)

6. Traffic Analysis and Inspection

6. Attack Handling

Learning Assessment

1. Multiple choice questions

2. Hands-on assessment

3. Attack simulation and analysis

4. Cyber drill - crisis simulation

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For more information about the IT Service Management course, please fill in the following form.

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Boost your IT career with professional cybersecurity qualifications

Who should attend

Prerequisite

The Skills You’ll Gain

Management Framework

Service Delivery Processes

Service Support Processes

Implementation Approach

Upon Completion

Course Structure

We are Nexusguard AcademyOur practitioners mentor your future experts

Nexusguard CertifiedSecurity Associate

Nexusguard CertifiedPentester

Nexusguard CertifiedIncident Responder

Information Security Management System

IT ServiceManagement

Business Continuity Management

We are Nexusguard Academy
Our practitioners mentor your future experts

Nexusguard Certified
Security Associate

Nexusguard Certified
Pentester

Nexusguard Certified
Incident Responder

IT Service
Management